Online Banking FAQ's
How do I get Online Banking?
Visit one of our customer service representatives at any of our locations and they will help you get signed up. If you are unable to get to the bank please contact them at 800-648-2544.
How do I access Online Banking?
Once you have signed up you will be given an online banking ID and password. You will need to go to our home page www.greenbeltbank.com and select the Online Banking button. This will take you directly to the sign on for Online Banking. You will then be prompted for your user id # and password. From there, follow the on screen instructions and prompts.
Will I need special software to use Online Banking?
No, all you need to use the Online Banking is access to the Internet using either Internet Explorer or Netscape Navigator (the latest versions are highly recommended for your greatest security) and a 128-bit Secure Sockets Layer (SSL) encryption protocol. If your browser is not using the latest 128-bit encryption, you will be prompted to upgrade before accessing your accounts.
When is Online Banking available to me?
Online Banking is available 24 hours a day, 365 days a year. Typically, the system is taken off line on a nightly basis for approximately 1 hour between 11:00 pm to 1 am, for updating.
How current is the information on the Online Banking Website?
Your account information is updated every business day with new transactions.
What accounts will I be able to access?
You can access your checking, savings, time certificate and loan accounts. Our Online Banking is intended to give you as much access, security and versatility as possible.
How do I enable my password reset button?
1. Log into your online banking
2. Click on the options tab
3. Fill in the Password Reset Questions and Password Reset Answer
4. Click submit at bottom of page (page will refresh but changes
Who do I contact if there is a problem with Online Banking?
You can contact us by phone 641-648-2544/1-800-648-2544 or email us (email@example.com). When emailing us please do not include any confidential information.
What formats can I use to download my transaction history?
You can download transaction information to a spreadsheet using Common Separated file (.CSV)-Lotus, Excel; Quicken Internet Exchange (.QIF) and Open Financial Exchange (.OFX)-Microsoft Money.
How do I choose a secure password?
Try to choose something meaningful to you so you can remember it without writing it down. Your password is case sensitive and should be at least six characters long. It should not contain four consecutive numbers of your social security, phone number or address. Also you will be asked to pick a security picture and answer a few security questions. Also, it should not include part of your name or initials. Finally, do not write your password down and stick it to your pc or share it with others.
What happens if I lose or forget my password?
Contact our Internet Banking group via e-mail (firstname.lastname@example.org) or phone 641-648-2544/1-800-648-2544.
What are the fees for Online Banking and Bill Pay?
Online Banking and Bill Pay are free.
Online Banking requires that you log in at least once every 180 days. What do I do if I have not used Online Banking in the last 180 days?
If you have not used Online Banking for 180 days you can still access your account with your current password. You will be prompted to change your password and you must do it at this time or you will be locked out of your account and you will have to call the bank to reset your password.
Can I use Online Banking to place a stop payment on a check I have written?
No. You must come into the bank to do a stop payment on a check.
Can I transfer funds between my accounts?
Yes, you can transfer between most accounts on which you are a signer. Click on transfer and follow on line instructions. You are not able to transfer from Christmas Club, time certificates and IRA’s.
Can I re-order personal checks?
Yes, click on other services and select reorder checks button. Fill in the information and your checks will be ordered. Your account will be charged for the check printing fees.
How much transaction history can I view?
You can view up to 90 days of transaction history.
What time of the day can transfers occur?
Before 5:30 pm the transfer will occur that day and after 5:30 pm they will occur the next business day.
Can I transfer money to pay my Green Belt Bank & Trust loan?
Yes, you can make a transfer to any loan set up on Online Banking.
What is Online Bill Pay?
Green Belt Bank & Trust’s Online Bill Pay is an Internet-based service that allows you to pay your bills with ease, anytime and anywhere. With just a few clicks, Online Bill Pay lets you set up the bills you want to pay, either once or on a recurring basis, to nearly any person or business in the United States. Imagine, no more hand writing checks, buying stamps, licking envelopes or making trips to the Post Office. Green Belt Bank & Trust wants to make your life easier so you can enjoy the more important things in life.
How does Online Bill Pay work?
Once you are enrolled in Online Banking, paying bills is simple:
- Click on Pay Bills
- Follow the online instructions
- Set up the person you want to pay
- Set up the payment amount and recurring basis (one time or periodic payment)
Whom can I pay using Online Bill Pay?
You can pay almost anyone in the United States, from your utility company to the baby sitter. If your payee accepts electronic payments, they will be paid through electronic funds transfer. Otherwise, the Payee will receive a payment by a paper check through the U.S. Postal System. NOTE: You may not make a payment of any court appointed or government fee payment through this service.
What type of accounts may I make payments from?
Any GBBT personal checking account.
When is the money withdrawn from my account for the bill I pay online?
The date the money is withdrawn from your account is the transaction date you have established when setting up the payment.
How long does it take for a payment to reach the Payee?
We recommend that you allow at least 5-7 business days for the payment to be received. Most electronic transfers occur within 2-3 business days.
What do I need to do to make sure my bills are paid successfully through Bill Pay?
You are responsible for ensuring that the information you give regarding your bills and payees is complete and accurate. You need to make sure you have sufficient funds in your account when payment is initiated. To ensure that your payments arrive on time, please make sure you schedule Bill Pay at least 7-10 days before “Due Date”. Also, review your account transaction history to be sure your account was charged for that Bill Pay transaction on the date you anticipated.
What if the Payee says they have not received my payment?
As a general rule, you should allow 7-10 business days for a Payee to process your payment. If payment has not been processed within 14 business days please contact us at 641-648-2544 or email us at email@example.com and we will work to resolve the issue on your behalf with the third party processor.